Order Portal Navigation
How Do I See a List of Clients That Have Been Cancelled with PosterElite?
To access a list of your cancelled subscriptions, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your ...
How Do I See a List of Clients That Are Active with PosterElite?
To access a list of your active subscriptions, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your ...
How to Update a Client's Contact Information on a Subscription
To update your client's subscription information, follow these simple steps: 1. Navigate to the online portal at clientportal.posterlite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your password. ...
What Happens When I Reactivate a Client onto a Pay-as-You-Go Update Service?
If you locate the original subscription order that the client had previously cancelled and click the "Reactivate" button, your client will now be reactivated onto the service. However, this will not trigger the system to ship out a poster right at ...
How Do I Order an Extra Stand-Alone Poster (No Update Service Included)?
To enter a new order, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password. there is a "Forgot Password" button to re-set your password. 2. Hover over the ...
How Do I Add a New Client to the Subscription Service?
To add a new client to the subscription service, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your ...
How to Re-Send an E-update to Your Client
To re-send an e-update, follow these simple steps: 1. Navigate to the online portal at https://clientportal.posterelite.com/ and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your password. 2. Hover over the ...
How to Locate and/or Update the Email Address on File for Your Client
To locate and/or update the email address on file for a client, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button ...
How to Cancel a Client Subscription
To cancel a client subscription, follow these simple steps: 1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your password. 2. ...
How Do I Expedite Shipping on an Order?
To expedite shipping on an order, place the order via your online order portal and then contact our Customer Service team or your Account Manager immediately to request that the order be expedited. You can contact Customer Service at ...
I Accidentally Ordered an Update Service Without an Initial Poster. How Do I Get My Client a Poster?
E-UPDATE SERVICE OPTION If your client was accidentally activated on the E-Update Service without initial poster, you have a couple options: 1. Cancel the original order and place a new order for E-Update Service with initial poster. Note: this will ...
How Do I Add Another Subscription for My Client?
To add another subscription for your client, follow these simple steps: OPTION 1: 1. Navigate to the online portal at clientportal.posterlite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your ...
How Do I Update Our Company's Contacts in the Portal?
1. To update your internal company contacts listed in the online order portal, please navigate to the "My Profile" section of the portal. 2. In this section, there are options to Add or Delete contacts. This must be edited through your own portal - ...
How Do I Attend an Order Portal Training?
A standing group Order Portal Training is held every Friday at 10am PT. Sign up here!
How Do I Locate a Tracking Number?
1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your password. 2. Hover over the "Orders" section located in the bar at the top of ...