How Do I Cancel an Order So Our Company Does Not Get Charged?

To cancel an order before it is processed and shipped, follow these simple steps:

1. Navigate to the online order portal at www.clientportal.posterelite.com and log in. If you can't recall your password, there is a "Forgot Password" button to re-set your password.

2. Hover "Orders" on the top bar and select "My Orders."

3. Click "Search" (small magnifying glass to the far right of the screen)

4. Select the checkbox next to Client Company. In the blank cell under "Contains" populate with company name and click Search.

5. Scroll to the right and locate the order you would like to cancel. Look for Poster Order Types and select the type of order you need to cancel.

6. Scroll to the left and click the "Cancel" button on the line item of the subscription you wish to cancel.

7. Click the "Yes" button, confirming you want to cancel and click "Submit."

8. Email your account manager the detailed information for the canceled order. They will confirm that the order will not be processed or charged on the next invoice. If it is a transactional item (non subscription fee), then the order must be deleted before the next transactional invoice date (1st or 16th). If it a subscription fee you are looking to avoid, it needs to be cancelled by midnight of the last day of the month.

Now, when you refresh the page, you will see that the order will reflect a status of canceled and if you scroll to the right it has populated with a cancelation date.